Contact Us

Talk to Australia’s Lightweight Kids Bike Specialists

Have a question about sizing, assembly, shipping, pedal conversions, or choosing the best Kidvelo bike for your child? Our Australian customer support team is ready to help with fast, friendly advice before and after your purchase. Contact us by phone, email, or the form below and we’ll get back to you as quickly as possible.

✔ Australian Support Team • ✔ Expert Bike Advice • ✔ Fast Response Times • ✔ Assembly Assistance

Loved by Hundreds of Happy Parents and Grandparents!

Common queries answered

Frequently Asked Questions

How long does it take for me to receive my order?

Once your order is confirmed, most items are dispatched within 1–2 business days. Delivery times depend on your location: within Australia, standard shipping usually takes 3–12 business days. You’ll receive an email with tracking information once your order leaves our warehouse so you can monitor its journey every step of the way..

What is your return and exchange policy?

We want you to be completely happy with your purchase. If you’re not satisfied, we accept returns and exchanges within 30 days of delivery. Items must be unused, in original condition, and in the packaging they arrived in. To initiate a return or exchange, simply contact our customer support team, and we’ll guide you through the process.

How do I change my shipping address?

If you need to update your shipping address, contact our customer support team as soon as possible. Once an order is processed or dispatched, we may not be able to alter the address. Acting quickly ensures your order reaches the correct destination without delays or complications.

How do I track the status of my order?

Once your order is dispatched, you’ll receive a confirmation email with a tracking number. Click the tracking link to see real-time updates on your parcel. You can also log in to your account on our website and view your order history to check delivery progress.

How do I receive customer support?

Our friendly customer support team is here to help! You can reach us via:

Email: support@kidvelobikes.com.au

Phone: +61 408 604 375

Live Chat: Available on our website during business hours
We aim to respond to all queries within 24 hours on business days, ensuring you get the help you need quickly and efficiently.

What do I do if I entered an incorrect shipping address?

If you realise you’ve entered an incorrect shipping address, contact us immediately. If the order hasn’t been dispatched, we can update it for you. If the order is already on its way, we’ll advise on the best course of action, which may include rerouting the parcel or arranging a return once it arrives.

Do you ship to my country?

Currently, we ship primarily within Australia and New Zealand. For other international orders, please contact our customer support team before placing your order. We can advise on shipping availability, costs, and estimated delivery times to your location.

Will my items come in one package?

Most orders are shipped in a single package. However, larger items—such as bikes—may be shipped separately for safety and handling reasons. If your order is split into multiple packages, you’ll receive separate tracking numbers for each, so you can track all shipments individually.