Warranty & Returns Policy
At Kidvelo, we will do everything we can to offer your child the best ‘first bike’ experience. However, if for any reason you are not completely satisfied, you may return any item purchased from this site for a refund within 30-days of the invoice.
Returns Policy
Since we all share the goal of having your child happily riding a bike, we encourage you to call us as we might be able to resolve the issue without returning the product. All of our kid’s bikes come with both a 5-year warranty against manufacturing defects and a 30 day 100% Love your Ride satisfaction guarantee.
We welcome feedback and will quickly respond to warranty issues. If you are not satisfied for any reason, PLEASE contact us first at support@kidvelobikes.com.au
If you wish to return your bike please contact us with your proof of purchase and we will provide you with a Return Number. Customers are responsible for return shipping costs.
Manufacturers Warranty
All of our kid’s balance bikes come with a five-year warranty against manufacturing defects. The warranty is limited to riders weighing less than 30kgs for 12″ models and 50kgs for 14″ model & 100kgs for our 18″ models.
- Please explain the issue you’re experiencing with your Kidvelo product.
- Attach a digital photo.
- Complete shipping address.
- Daytime phone number.
- Email address.
- The Production Date and Batch number of your Bike if applicable.
Return shipping cost is the responsibility of the buyer, whether returning or exchanging. Please refrain from unpacking and/or assembling if there is a possibility of a return for personal reasons. If we made a shipping error, such as sending you the wrong color, style, or size then we will gladly email you a pre-paid return label to send the item back to us for an exchange or refund. Ordering the wrong size is NOT considered an error on Kidvelo’s part. Please be sure of your choice(s) when making your purchase.
Important: Refunds will be issued upon receipt and inspection of the returned merchandise (normally within 1-2 business days but not to exceed 7 days).
Our Rookie Balance Bike Range For Kids Of All Ages
Super lightweight, safe, and easy learn-to-ride balance bikes for kids aged 2 to 9+ years old.
AGES 1 TO 4 YEARS
ROOKIE 12 BALANCE BIKE
The Best 12 inch Balance Bike you can buy for a toddler 1-4 years to learn balance and control first without the complication of pedals and brakes.
AGES 3 TO 6 YEARS
ROOKIE 14 BALANCE BIKE
The Best 14 inch Balance Bike for a boy or girl that is 3 to 6 years of age. This is the perfect starter bike for kids learning to ride for the first time!
AGES 5 TO 8 YEARS
ROOKIE 18 BALANCE BIKE
The Best Convertible 18 inch Balance Bike for a taller child 5 to 8 years of age. This 2 in 1 balance bike teaches older kids balance first and then adds pedals later!
AGES 9+ TO TEENS
ROOKIE 24 BALANCE BIKE
Largest 24 inch Balance Bike that has add on pedals for older kids 9+ who have struggled to ride a traditional pedal bike or have a disability which makes riding complicated and frustrating.
